Dexter Axle

Returning Candidate?

IT Help Desk Supervisor

IT Help Desk Supervisor

Job ID 
2017-2596
# Positions 
1
Location 
US-IN-Elkhart
Posted Date 
8/10/2017

More information about this job

Overview

Dexter, the premier supplier and manufacturer of axles, doors, venting products and related components in the utility trailer, boat trailer, recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for an IT Help Desk Supervisor at our company headquarters in Elkhart, Indiana - conveniently located near Bristol, IN, Mishawaka, IN, Goshen, IN, Middlebury, IN, South Bend, IN, White Pigeon, MI, Three Rivers, MI, Cassopolis, MI, Dowagiac, MI, and Niles, MI.

 

Dexter is an industry leader with a highly developed distribution network and plants in the states of Indiana, Oklahoma, Georgia, California, Tennessee, Florida, and Texas and in the provinces of Ontario and Alberta in Canada. Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

 

Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. In 2013, Dexter expanded our product offering with the acquisition of Unique Functional Products (UFP), a leading axle manufacturer in the marine industry. In the late 2014, Dexter Axle Company also acquired AL-KO Axis. In 2015 Dexter acquired the Titan Brake and Actuator business. In September 2016, Dexter purchased Rockwell American. In December of 2016, Dexter purchased the heavy duty axle and suspension manufacturing assets of Ingersoll Axles, along with the light duty axle manufacturing assets of Standen’s from the IMT Group. In February of 2017, Dexter purchased the axle, brake and actuation business assets from Tie Down Engineering.  Dexter is well known for providing superior quality, service, and support.

 

For more information about our company, access Dexter's web site at www.dexteraxle.com.

 

Dexter offers a competitive salary and comprehensive benefits. Dexter’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.

Position Summary

Reporting to the IT Manager, the Help Desk Supervisor will manage all aspects of the help desk to ensure users are receiving the appropriate assistance.

 

Essential Duties and Responsibilities:

  • Establishes and enforces help desk service levels to meet company expectations; measuring and improving performance and operations.
  • Verifies staff are properly trained and have the appropriate tool set to provide the required level of support
  • .Schedules staff to cover the company’s operations.
  • Works with other IT teams to provide feedback and prepare help desk for changes.
  • Coordinates 3rd party resources when needed.
  • Tracks and analyzes help desk trends and works with appropriate parties to find permanent solutions to recurring problems.
  • Administers and manages Active Directory
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Performs other tasks or duties as assigned.

Requirements

Position requires Bachelor Degree in computer related field and at least 3 years related experience including at least 2 years of supervisory experience; or an equivalent combination of education and experience.  Must be self-starter, motivated, organized and have solid verbal and written communication skills.