Dexter Axle

Customer Service Rep

Location US-CA-San Marcos
Posted Date 1 month ago(11/3/2021 11:31 AM)
Job ID
2021-3856
# Positions
1

Overview

Dexter, the premier supplier and manufacturer of axles, doors, venting products an related components in the utility trailer, boat trailer, recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for a Customer Service Coordinator at Dexter Marine Products, LLC in San Marcos, CA.

 

Dexter has been a leading manufacturer of trailer axles, brakes and actuation, along with entrance door and venting products for over 50 years serving the utility trailer, recreational vehicle, heavy duty, manufactured housing, agricultural, marine, and specialty markets. Dexter is headquartered in Elkhart, Indiana employing over 2,800 people and operating 18 manufacturing facilities in the U.S. and Canada (Indiana, Georgia, Oklahoma, California, Tennessee, Texas, Florida, Utah, Ontario, and Alberta). Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc.

 

For more information about our company, access Dexter's web site at www.dexteraxle.com.

 

Dexter offers a competitive salary and comprehensive benefits. Dexter's benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401 (k) Plan with company contributions.

Position Summary

Summary

 

Interacts with customers with a courteous, proficient, and resourceful manner. Provides product support to Dexter Marine customers and final consumers. Upholds the positive image, brand, and reputation of the organization.

 

Essential Duties and Responsibilities

  1. Collects and enters data for new customer’s or existing customer’s orders
  2. Provides technical assistance to customers in identifying parts for replacement purposes.
  3. Provides customer support regarding part numbers, pricing orders, etc.
  4. Fields’s customer complaints regarding sold product and determines if it should be forwarded to warranty department.
  5. Initiate’s customer returns and follow the return through our internal process.
  6. File customer order acknowledgments and invoices
  7. Add customer orders to weekly “to be shipped board” daily
  8. Print customer orders from e-mail and send reply to customers of receipt of their order
  9. Process orders to shop floor and print picking tickets for shipping department
  10. Follows internal and external policies
  11. Performs other tasks or duties as assigned.

Requirements

Required Skills/Abilities:

  1. Excellent communication skills including active listening.
  2. Service-oriented and able to resolve customer grievances.
  3. Proficient computer skills with the ability to learn new software. Prior experience with Enterprise Resource Planning is ideal.
  4. Must have Microsoft Office knowledge/experience.
  5. Ability to learn quickly in a fast paced, continuously changing environment, and work overtime as necessary.

Education and Experience:

  1. High school diploma or equivalent.
  2. Two years customer service experience required.

Physical Requirements:

  1. Prolonged periods sitting at a desk and working on a computer.
  2. Must be able to lift up to 15 pounds at times.

Supervisory Responsibilities

 

This job has no supervisory responsibilities.

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