Dexter Axle

Customer Service Representative

Location US-TN-Winchester
Posted Date 2 weeks ago(1/7/2022 3:01 PM)
Job ID
2022-3889
# Positions
1

Overview

Dexter, the premier supplier and manufacturer of axles, doors, venting products an related components in the utility trailer, boat trailer, recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for a Customer Service Representative at Dexter Marine Products, LLC in Winchester, TN.

 

Dexter has been a leading manufacturer of trailer axles, brakes and actuation, along with entrance door and venting products for over 50 years serving the utility trailer, recreational vehicle, heavy duty, manufactured housing, agricultural, marine, and specialty markets. Dexter is headquartered in Elkhart, Indiana employing over 2,800 people and operating 18 manufacturing facilities in the U.S. and Canada (Indiana, Georgia, Oklahoma, California, Tennessee, Texas, Florida, Utah, Ontario, and Alberta). Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc.

 

For more information about our company, access Dexter's web site at www.dexteraxle.com.

 

Dexter offers a competitive salary and comprehensive benefits. Dexter's benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401 (k) Plan with company contributions.

Position Summary

This position reports to the company’s Customer Service Supervisor.

 

The Customer Service Representative provides administrative support functions to the customer service call center, and management.

 

Primary responsibilities of the position include:

  • Technical support to help select correct product
  • Warranty support to help troubleshoot problems that might arise in the field.
  • Material availability review.
  • Working closely with materials and production to properly support customer needs.
  • Receiving and processing orders.
  • Handling and resolving customer complaints or special orders via mail or phone.
  • Addresses complaints concerning billing or services rendered.
  • Verifying delivery receipts and matching orders
  • Preparing credits and debits

Requirements

  • Candidates must have strong written and communication skills.
  • Ability to interact with customers and troubleshoot difficult issues.
  • Systematic problem solving abilities.
  • Strong organizational/ time management skills.
  • Must be proficient with computer Microsoft Office.
  • Must be a team player, goal oriented, dependable, organized, and self-motivated.

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