Dexter Axle

Customer Service Representative

Location US-FL-Riviera Beach
Posted Date 1 month ago(5/20/2022 7:22 AM)
Job ID
2022-4042
# Positions
1

Overview

Dexter, the premier supplier and manufacturer of axles, doors, venting products and related towing components in the utility trailer, boat trailer, recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for a Customer Service Representative at our West Palm Beach, FL distribution facility, The Expediter.

 

Dexter, headquartered in Elkhart, Indiana, employs over 3,800 people in the U.S. and Canada, operates 20 manufacturing facilities, and distributes trailer parts and accessories through over 30 company-owned distribution locations. Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc.

 

Founded in 1960 by Leonard Dexter, Dexter is recognized as a progressive industry leader providing quality products manufactured in the U.S. and Canada, employing state-of-the-art robotics, precision welding equipment, and automated machining processes. Through company-owned distribution, Dexter excels in providing customers with the best in value by delivering the trailer parts you need when you need them. With over 30 warehouses nationwide and thousands of trailer parts in stock, we help our customers get the job done quickly and correctly.

Position Summary

The Customer Service Representative is responsible for answering customer inquires, processing orders, resolving complaints and requests for refunds, exchanges and adjustments; as well as provides customers with product, pricing, and shipping information.  Specific duties include:

  • Responding to customer inquiries both in person and over the phone.
  • Maintain system information including product pricing and availability.
  • Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
  • Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
  • Make same-day follow-up calls to customers regarding back-orders and delivery dates.
  • Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
  • Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
  • Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
  • Track shipments as necessary.
  • Other duties as assigned.

Requirements

Qualified candidates will have a high school diploma or equivalent along with at least 1 year of customer service experience.  Strong customer service skills and the the ability to develop product knowledge to specify and recommend appropriate products to our customers.

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